- Guides for testing & Modern HTML/CSS
- Optimizing the last 20% of the new site's design
- DragonRuby Guide Update
- DragonRuby Game Engine Overview
- “Why should I care about customer support?"
- The developer's guide to followups
- Brick laying and bug reports
- "How do I get developers to respond to customers in a timely manner?"
- Stop giving shitty emergency support